Second Week in Guardian

The second week in Guardian passed quite quickly. On Monday and Tuesday, we attended training in DFLC Bukit Merah. It's about Interacting with Customers and this training is actually an accredited WPA 2 day course. I was slightly late on Monday because there was a terrible traffic jam along AYE. There was actually a 4 car accident. Luckily, our trainer Victor Tng had not started and a few others were late as well. It seems that there's a tradition in Guardian where latecomers will have to do a forfeit like singing for the rest haha... It's a way of telling ppl to respect time more :P

The training was quite interesting because there was a lot of interaction with the trainer. We had roleplays where we were presented with common ways of handling customers as well as those difficult ones. This is important for us because as retail pharmacists, we will be at the frontline, facing customers all the time and thus we must know how to handle situations. Moreover, customer satisfaction is very important especially when you're in a retail setting. Greet and smile and you'll be alright hahaha...

At the end of the second day, we were supposed to take an ESS test which tests employability skills. Then one thing interesting happened. All of us happily filled up all our particulars and then Lee Sun asked the examiner how to fill in the NRIC section for foreigners. Guess what, the examiner was a little puzzled and went out to ask some of her colleagues. After a while, Victor Tng came in and told us that the test is only for Singaporeans haha.... Wow, foreigners got to leave early woohoo hahaha...

After the two days of training in Bukit Merah, I went back to Guardian Taka on Wednesday. We had stocktake on that day and much of the time was spent counting and counting stuffs haha...Time really flies when you are soooo busy. Before I knew it, everything was over and the day ended quickly. The rest of the stocktake will take place on Thursday morning where contracted ppl will come to do it.

On Thursday, I went to do an assessment for the training we had on Monday and Tuesday before I go back to Taka. The assessment was pretty simple and of course all of us were given the competent score. Soon, we'll each have a certificate stating that we're competent in serving customers hahha....interesting though

Back in Taka, I found out that Christine will not be working that day and another pharmacist will come in. She turned out to be Yanqun who is only 1 year my senior. She has just 'graduated' from the pre-reg programme and she will soon have her permanent store in Suntec when the huge 4000sqft one opens. Meanwhile, she will have to move around like a locum.

Today marked the end of my night shift week and I'll be in the morning shift next week haha. Lee Sun and me swap every week for the 2 shifts. Lee Sun was off today because she worked last Sunday. So, as a compensation, she will get a weekday off. As I'll be working this Sunday, I'll get my off day next week.

So far, the people in Guardian Taka are amazingly friendly and approachable. Mr Tharakan, Christine, Tess, Julia, Margaret, Miki and Zaida are very nice people to work with. Looking forward to learning more from them hehe...